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Yes, this is possible, This can only be done over the phone. However to combat fraud, we ask that you submit a copy of your passport before we confirm your flights. Not Just Travel reserve the right to refuse your purchase if we believe the booking to be made by fraudulent means.

Not Just Travel is committed to ensuring a completely secure online experience when you book your holiday with us. notjusttravel.co.uk protects its visitors with encryption technology from VeriSign. VeriSign provides a secure foundation for e-commerce and the VeriSign Secured © Seal remains the most recognised symbol of trust when using the internet. By choosing the latest and most visible website security – Verisign Extended Validation SSL Certificates – you can be confident that your data is protected when buying your holiday from Not Just Travel

How old is a Senior Citizen? – For travel purposes, a Senior Citizen is someone who will be 60 or over on their return date to the UK. How old is an Adult? – For the purpose of travel, an adult is aged between 13 and 59 years on their return date to the UK. How old is a Child? – For travel purposes, a child is usually aged between 2 and 12 years on their return date to the UK. However, some package holidays allow for child ages up to 16 years old, which will be indicated on our website where relevant. Child prices are only applicable if there are a minimum of two adults in the same room as the child. How old is an Infant? – An infant will be under 2 years old on their return date to the UK. This means, if your infant will turn 2 years old during your holiday, you will need to include them as a child when you make your holiday booking.

Some tour operator and airlines add a fuel supplement to your holiday costs. This additional amount is usually to cover future rises in the cost of fuel.

We have built our website to make booking a holiday as simple and stress free as possible. Our customers have access to a wide choice of holidays to a variety of destinations around the world. We endeavour to make our prices as competitive as possible, so that we can offer you some of the best holiday deals around. If you’d rather speak to someone over the phone, you can book with one of our friendly travel consultants on 0800 530 0621

While our website is easy and informative to use, you are of course welcome to call one of our knowledgeable and friendly Travel Consultants. They are available at the end of the phone to help you to obtain a holiday quotation, book your chosen holiday and answer any pre-booking questions you might have. If you have already obtained a quotation via our website, then you can speed up your telephone enquiry by providing the reference number given. Speak to one of our sales team on 0800 530 0621– our opening hours are Monday to Saturday 09:00 – 22:00.

You will be required to pay a deposit or make full payment for your booking at the time of your online booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

An all-inclusive holiday usually includes your accommodation, along with other amenities such as unlimited food, beverages, sports activities and day and night entertainment. At some resorts, services such as golf, diving and spa services and some branded drinks often incur an additional cost. In order to determine exactly what may or may not be included, please read the description for the accommodation you are looking to book on notjusttravel.co.uk

We accept all major debit and credit cards, including American Express There are no card fees when making payments via debit card Credit cards are subject to 2.5% fees If you wish to pay via other means, such as bank transfer for high value bookings, please discuss these options with your Travel Consultant

Bed and Breakfast means that breakfast is included in the price you have paid for your hotel or holiday. The breakfast is normally served in a buffet style, with a varied selection of dishes and options to choose from.

Full board means that breakfast, lunch and dinner are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost.

Yes, you can make accommodation only bookings on our website. In addition to package holidays and flight + hotel bookings, we offer you a wide selection of hotel only options. Just select Accommodation Tab  at the top of holiday search box and complete the remaining boxes below. Not Just Travel offer you a varied choice of accommodation, – all just a few clicks away on the notjusttravel.co.uk website.

We believe in honest pricing and will always state what is included and not included in your holiday when you make your booking online. However, we depend on the tour operators, hotels and airlines to provide us with accurate information, which can unfortunately change from minute to minute. Where we can, we will absorb these price changes, but in some instances we will need to pass the extra costs on to our customers. Please note that local taxes, including city taxes, are not covered within the price, as these would be payable locally abroad. We do not make any charges for payments by debit card; but payments by credit cards are subject to a handling fee of 2.5%.

3D Secure is a service facilitated by VISA and Mastercard which allows you book securely online using your credit card. This service is verified by Visa/ Mastercard Secure Code and it requires you to know your unique password when booking your holiday.

You will be required to pay a deposit or make full payment for your booking at the time of your telephone booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

Some hotels and apartment may not operate certain facilities during the off peak winter months e.g. outdoor water slides, beach and pool bars and kid’s clubs. You may find details of this in accommodation description on our website. But, if you have particular questions on your facilities, then you are welcome to contact us and we will contact the hotel on your behalf.

Room only means that there are no meals included in the cost of your holiday, you are just paying to stay in the room. If you want breakfast, lunch or dinner in the hotel, this will incur an additional cost. All the other amenities of the hotel are available for you to use as a guest.

In some cases when booking a package holiday transfer may be included at no extra cost. If you are not booking a package holiday for example with Thomas Cook you will be given the option to include transfers at additional costs. You are free to discuss these options with your Travel Consultant at the time of booking.

Once you have booked a holiday on our website notjusttravel.co.uk, you will receive email notification a booking has been completed, however, this is not a guarantee everything has been booked with the chosen operators. Our Admin team will contact you within 1 hour if there are any issues with your booking, between the hours of 9am-5pm. If you have made a booking outside of this time, we will contact you within office opening hours. You will then receive further notification your booking has been made successfully, and further documentation will follow in the next 48 hours.  

Self-Catering means that no meals are included in the price of the holiday. You will usually be provided with kitchen facilities including a fridge in your accommodation. Many of our properties have a supermarket onsite for all your daily needs and also restaurants and/or snack bars. Self-catering holidays give you the freedom to eat and drink wherever you like.

Yes, we do find that generally prices increase year on year when it comes to holidays. Here at Not Just Travel we do aim to offer you the lowest price on the market at the time of booking. We cannot predict exactly how prices will vary year on year as this is mainly influenced by aviation costs, which in turn tend to be difficult to predict.

Yes. You can add travel insurance to your online holiday booking with Not Just Travel. If you have already made your holiday booking, you can add travel insurance to your trip by contacting your Travel Consultant. We strongly advise that you buy travel insurance to ensure you are sufficiently covered for any unforeseen emergencies whilst overseas.

Not Just Travel is an Accredited Body Member of Hays Travel Ltd, ATOL 5534. who is a member of Association of British Travel Agents (ABTA) and hold membership number K9413. ABTA and ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. In addition, all our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). If the operator fails, then the ATOL scheme makes sure that customers don’t lose their money or find themselves stranded abroad. The ATOL scheme does not encompass accommodation only or flight only bookings. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Booking a Flight-Plus provides you with protection under our ATOL licence number 5534 in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a Package. We have arranged ATOL protection for our Flight-Plus holidays. A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you make a Flight-Plus booking through we will give you an ATOL Certificate showing what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers. An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on Flight-Plus bookings and this will be reflected on your booking summary as a charge for “Flight Plus”. For more details as to when a Flight-Plus exists and the protection provided under the ATOL scheme please see www.caa.co.uk.

During the telephone booking process, you will be asked for an email address where we can send your booking confirmation. If you don’t have access to a computer, we are happy to send all documents to you by post.

Adequate travel insurance is a condition of your contract with either Not Just Travel or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your fellow travellers against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. The cost of travel insurance is based on the type of cover requested, the age of the insured, the destination of travel, length of stay and any pre-existing medical conditions. Not Just Travel has some of the most competitive travel insurance in the market which can be found during the purchase process. If we have issued your travel insurance policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

Yes, you can book on behalf of someone else. You will need to have their full name, as detailed on their passport, and also their contact details readily available. This is so we can send them their holiday confirmation and make contact should we have any queries regarding their booking.

We do not currently offer a facility online to hold or reserve specific seats prior to a confirmed holiday booking. The only way to guarantee the seats you are looking for is to make a holiday booking. We are unable to advise you on how many seats are left on the aircraft, as our computer system only shows if there are enough seats available for your party.

Half board means that breakfast and another meal, usually your dinner, are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost. In some cases, you can choose to enjoy lunch instead of dinner – your hotel will confirm this upon arrival.

Studios usually consist of an open plan lounge and sleeping area, complete with integrated kitchenette and cooking facilities. The beds often convert from sofa beds and the bathroom is separate. Apartments generally made up of an open plan lounge area, kitchen, bathroom and one or two bedrooms, complete with double or twin beds. There may also be additional sofa beds in the lounge. Villas often feature an open plan lounge, kitchen, bathroom, bedrooms and private balcony or terrace. Villas may also offer outside areas, complete with a garden, swimming pool, plunge pool or Jacuzzi. Full details of your chosen villa can be found on your holiday information page.